Support and technical advice for AgriGater3
AgriGater is compatible with any computer running Microsoft XP SP2 or above including Microsoft Windows Vista and Microsoft Windows 7. AgriGater cannot be run on Apple Macintosh computers, and there is no intension for this to ever be enabled.
This page is designed to assist users have downloading issues, requiring contact with the Development Team, interested in training or terms of use for the software.
Download Issues | Materials | Email | Contact Us | Terms of Use | DPI Service Center | Training
Downloading problems with the software
During the pre-release period in May 2010, the Development Team experienced that less than 5% of users had problems with downloading the program.
Enable Java Script
If you do find that you are having downloading issues please make sure that you have enabled Java Scripting in your browser.
This website requires java scripting features of your internet brower to be enabled. Please make the following options active in your browser settings:
Microsoft Internet Explorer users
Select Tools menu -> then Internet options -> then security menu.
Set option to enable:
- Run Active X controls and plugins
- Script Active X controls marked safe for scripting
- Active Scripting
Mozilla Firefox users
Select Tools menu -> then Options -> then Content
Set checkbox to ticked: .
- Enable Javascript
Unable to find download
Occasionally, the program will download successfully, but finding the installer file is difficult.
If you suspect that you are in this situation, open the internet options of your internet browser have a look at the download destination folder settings. That should provide you with the location of your downloaded files.
Try searching for the file "AgriGater3_Installer.exe" using your windows explorer search tool (Start menu > Search > files and folders).
The desktop short cut creates an error message
In some cases users may be problems opening Agrigater3 from the installed desktop shortcut. In this situation the program is downloaded, but an error message occurs instead of opening the program.
Because AgriGater is a Microsoft Access 2003 application, other installations of Access are known to cause a few problems.
When you have a full version of Access 2003 the prefered option is to run the .MDE file directly.
AgriGater Support Materials
Based upon extensive feedback and surveys over the last three years, the project team is aware of the need to provide relevant and professional support materials for AgriGater. Two resources have been written specifically to assist subscribers to learn how to utilise the AgriGater software and interpret the business projections.
The AgriGater User Manual and the AgriGater Workbook are available via the website Download section.
AgriGater Support Email
You are welcome to send an email to:
support.agrigater@dpi.vic.gov.au
The support email can be used for the following enquires:
- Registration for AgriGater 3
- Requests for training workshops
- Request for software demonstrations or presentations
- Any other non-help specific enquires
Please provide us with the user’s name, a contact phone number during business hours and a brief description of the issue.
Please note, that while every effort will be made to respond quickly to support requests, this may not always be possible.
Contact the AgriGater team |
Terms of Use
© State of Victoria, Department of Primary Industries 2008
The State of Victoria, Department of Primary Industries is the owner of copyright in the Agrigater Software. Use by any person of the AgriGater Software and the data it contains is governed by the law of the State of Victoria and is subject to the terms and conditions of the licence including the disclaimers set out in the licence (click here).
Requests for permission to use the AgriGater package in any way not permitted by this licence (or by the fair dealing provisions of the Copyright Act 1968) should be directed to the Customer Service Centre 136 186 or email customer.service@dpi.vic..gov.au
DPI Customer Service Centre
The Customer Service Centre gives free advice and information on a range of issues about agriculture, resources, conservation and land management. The Customer Service Centre will also put you in touch with experts when you need specialist information and advice.
The Customer Service Centre is a convenient way for you to get in touch with the Department and is open between Monday to Friday 8am-6pm, Eastern Standard Time.
Just one easy phone number provides you with access to all the information and services the Department has to offer. You can ring us from anywhere across the State and only be charged the cost of a local call. (Excluding mobile and public telephones which incur additional costs).
The number to remember - 136 186
You can also email your query to the Customer Service Centre at customer.service@dpi.vic.gov.au
Personal or Individual Support and Training
Personal or individualised support and/or training for AgriGater is not available.